Status update on Invoice Portal Processing:

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Firstly, we would like to apologize to everyone for the impact, disruptions & frustrations that the recent issues with our systems have caused. 

We are pleased to inform you that we have both identified and resolved the issues that have caused a disruption to our AI driven e-invoicing service.

The issues impacted our ability to process invoices and deliver them into our Compleat applications, generating a backlog of invoices awaiting processing.

IMPORTANT: These issues have NOT affected the capture of all inbound transactions (however they have been sent) and ALL invoices received are being held in a queue awaiting processing.

PLEASE do NOT re-submit invoices that have already been sent as this will only add to the processing queue as a duplicate invoice

We have added additional resources to the team, and everyone at Compleat is helping to work through and clear the invoice backlog as quickly as possible.

We have also incorporated additional processes within the AI engine to ensure a similar issue cannot re-occur in the future

Again, we sincerely apologize for the disruption and frustration this issue has caused, especially at month end.

Looking forward – planned improvements to our customer’s experience:

Compleat / invoice Capture enhancements that are planned for release during calendar Q4.

  • Invoice Capture notification tray:

    • Providing “unit count” notifications of invoices received that have not yet been processed (supplier not yet identified)

    • Highlight invoices that have been part processed and the supplier identified

  • Provide the user ability to access the unprocessed / part processed documents so that any urgent invoices can be processed manually

    • Update the Portal of manual processed invoices to avoid a duplicate invoice being downloaded

  • Activity Reporting

    • Providing the Compleat applications with the insights into transactions received and processed by day, month and supplier.

We would like to thank you for your patience and understanding during this disruption.

With this in mind, all invoices processed between 1st September and 17th September 2021 will be free of charge. 

Please note, there is nothing that you need to do, we will automatically add the number of invoices processed during this period to your account's available credits.


Kind regards,

Neil Robertson & Philip Douglas

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