User Story_ZSL

User Story: Zoological Society of London

Zoological Society of London selects CLOUDCompleat to automate their P2P procurement process for INFOR SunSystems.

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Company Overview


Zoological Society of London (ZSL)


Regent's Park, London, England


Scientific zoo



The Situation

ZSL were looking for a solution to automate their purchase to pay process - and had been looking for a number of years - but were unable to find a cost-effective solution that met their business requirements.

It understood the benefits of automating its entire procurement process, but the projected project costs made it very difficult to secure funding.

Top Benefits


Days required to complete UAT process


Cost per month of the test phase with noobligation to further use the system


Full integration with automatic update to SunAccounts and in compliance with complex existing VAT rules

Top Objectives

  • Streamline the procurement process.
  • Save on invoicing costs.
  • Improve finance process efficiency.
  • Win consensus across the board and pool of users by proving the efficiency and effectiveness with ROI forecasts analysis

The Solution

Compleat proposed ZSL start with a 20-user cloud Compleat pilot scheme and three days of consultancy to deploy the working solution. The pilot scheme would cover four departments of ZSL (Estates, Development, ICT and Finance) and demonstrate beyond reasonable doubt the suitability of the solution. 

Nick Napier, IT Director at ZSL said, "Our objective was to create a 'beachhead' implementation that clearly demonstrated that purchase automation could be easy to use, provide budget holders with real time information on spend and deliver a formal approval process prior to generation of a formal order."


The Result

Compleat delivered ZSL a cost-effective, flexible, easy-to-use and powerful solution. 

CompleatP2P (purchase-to-pay) combines the automation of order creation and invoice automation to revolutionise the entire purchasing process for finance, budget holders and procurement.

It delivers a single, holistic real-time view of every supplier, every current and historic transaction, and the exact status of budget availability. This helps to support financial management, whilst empowering budget holders and improving supplier relationships.

Nick Napier said, "Compleat is a very powerful application, but the flexibility and configuration delivers a very simple user experience. A good example of the sophistication of Compleat is that we have complex VAT rules and Compleat was able to address these "out-of-the-box" including the automated update to SunAccounts. Moreover, the ability to start with the cloud model and convert to a locally deployed perpetual model provide a cost platform that made the project possible".


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Fact sheet_iCompleatInvoice

Fact sheet: iCompleatInvoice

Want to learn more about iCompleat – including how it accelerates invoice processing, provides end-to-end visibility of invoices and makes approvals easy? Download our fact sheet.

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More features you’ll find in


Transform your purchase and invoice processing through the automated, touchless capture of data from supplier invoices – including header and line information – saving you time and ensuring accuracy. 


Track captured invoices, apply rules to manage coding and matching – streamlining processing – and automatically forward them to your accounting software, minimising human input and error.


Use our financial management software add-ons to access captured spend data to identify and action cost-saving opportunities across the board, working across teams to deliver a credible and compelling return on investment.


Make buying easier, access trackable spending for real-time visibility (including budget availability), and achieve and sustain savings by encouraging users to buy from preferred suppliers and online.

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