User Story: Zoological Society of London

ZSL were looking for a solution to automate their purchase to pay process - and had been looking for a number of years - but were unable to find a cost-effective solution that met their business requirements.

It understood the benefits of automating its entire procurement process, but the projected project costs made it very difficult to secure funding.

• Streamline the procurement process.
• Save on invoicing costs.
• Improve finance process efficiency.
• Win consensus across the board and pool of users by proving the efficiency and effectiveness with ROI forecasts analysis

Compleat proposed ZSL start with a 20-user cloud Compleat pilot scheme and three days of consultancy to deploy the working solution. The pilot scheme would cover four departments of ZSL (Estates, Development, ICT and Finance) and demonstrate beyond reasonable doubt the suitability of the solution. 

Nick Napier, IT Director at ZSL said, "Our objective was to create a 'beachhead' implementation that clearly demonstrated that purchase automation could be easy to use, provide budget holders with real time information on spend and deliver a formal approval process prior to generation of a formal order."

Compleat delivered ZSL a cost-effective, flexible, easy-to-use and powerful solution. 

CompleatP2P (purchase-to-pay) combines the automation of order creation and invoice automation to revolutionise the entire purchasing process for finance, budget holders and procurement.

It delivers a single, holistic real-time view of every supplier, every current and historic transaction, and the exact status of budget availability. This helps to support financial management, whilst empowering budget holders and improving supplier relationships.

Nick Napier said, "Compleat is a very powerful application, but the flexibility and configuration delivers a very simple user experience. A good example of the sophistication of Compleat is that we have complex VAT rules and Compleat was able to address these "out-of-the-box" including the automated update to SunAccounts. Moreover, the ability to start with the cloud model and convert to a locally deployed perpetual model provide a cost platform that made the project possible".