User Story_Biogen

User story: Biogen

Biogen saves time and money, as well as improving internal processes and productivity with eCompleatP2P.

Company Overview




Bedford, UK


Food waste recycling




The Situation

Though most of Biogen's operations and business processes have been improved and modernised to support business growth, one aspect that had lagged behind was purchasing. Biogen was still operating a paper-based process with POs and invoices scanned to individuals or sent by post for approval. With two locations this was manageable, but as the business expanded it started to impact efficiency.

Invoices were often processed and paid late, sometimes paid without being signed off at the correct level or coded to the correct place, all of which was starting to damage supplier  relationships. Staff expenses were filled out manually (sometimes by hand) with paper receipts attached. Fortnightly payment runs were generating a lot of paper-based documents that had to be filed manually.

In addition, it was difficult to extract and view management information to analyse spending or report to management.

Top Benefits

Time & cost

Saved processing orders and invoices


More invoices processed, faster


Paper filing box a year, instead of per month

Top Objectives

• Support rapid business growth, improve back office services.
• Modernise and automate paper-based procurement operation.
• Deliver greater accuracy, control and visibility of order and invoice processes.
• Cut volume of paper and manual document handling.

The Solution

Biogen wanted to modernise and automate its purchasing process and decided to partner with Compleat Software to develop and deploy a solution. Biogen is using the eCompleatP2P (purchase to-pay) solution comprising automated P2P for purchase order (PO) and invoice processing, as well as eCompleatExpense and the dashboards feature for improved reporting.

eCompleatP2P (purchase-to-pay) combines the automation of order creation and invoice automation to revolutionise the entire purchasing process for finance, budget holders and procurement. It delivers a single holistic and real-time view of every supplier, every current and historic transaction, and the exact status of budget availability. This helps to improve financial management, whilst empowering budget holders to hone their budget management skills and supplier relationships.

The Result

Compleat has enabled Biogen to achieve a dramatic improvement in purchasing operations providing greater accuracy, transparency and accountability as well as saving money and increasing productivity.

It has also enabled Biogen to introduce faster, more streamlined and more efficient ways of working.
Within weeks of the system rollout, Biogenhad eliminated its order and invoice processing backlog and was paying suppliers in a timely way, which has improved relationships. Also, overcharging is much easier to spot (since invoices are automatically matched to POs), saving the company money which could have been lost.

Automation has slashed paper filing from one box a month to just one box a year. Monthly management accounts are easier to collate and trust due to improved invoice processing accuracy. Better control and insight has led to better spending scrutiny which encourages staff to be more aware of costs and savings.

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Follow Biogen's journey from start to finish and discover how they utilised Compleat to transform their financial management, streamline processes, reduce costs and scale their business.  Get access to the full user story for free by filling in the form.


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Fact sheet: eCompleatP2P

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More features you’ll find in


Transform your purchase and invoice processing through the automated, touchless capture of data from supplier invoices – including header and line information – saving you time and ensuring accuracy. 


Track captured invoices, apply rules to manage coding and matching – streamlining processing – and automatically forward them to your accounting software, minimising human input and error.


Use our financial management software add-ons to access captured spend data to identify and action cost-saving opportunities across the board, working across teams to deliver a credible and compelling return on investment.


Make buying easier, access trackable spending for real-time visibility (including budget availability), and achieve and sustain savings by encouraging users to buy from preferred suppliers and online.

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