Application Support Consultant


In the main, this role will be providing support to end-user customer staff. These users rely upon Compleat support consultants to answer questions & solve problems that they cannot solve in-house themselves.

Overview

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Compleat is a fast-growing cloud software business, backed by venture capital investors, & provides a unique business proposition to reduce costs & increase productivity to our clients.

As part of our growth, we are creating an additional role for a Support Consultant, based in the UK, at our Doncaster location.

Compleat operates across 2 divisions, eCompleat & iCompleat. The eCompleat division delivers broad footprint, enterprise-grade solutions scaling from SMBs to large corporates using guided implementation project methods capable of integration with any ERP/accounting software product. The iCompleat division is offering self-service invoice management applications to a mass-market requiring minimal consulting intervention.

Key Responsibilities

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Although the role will vary from time to time, the key areas of responsibility for our support team are as follows:

  • Quickly dealing with Customer queries through our helpdesk support suite & via telephone
  • Assisting our customers with the impact of configuration changes to our products.
  • Assisting with the Quality Assurance of our product of interim software releases
  • Interacting with Middle Level & Senior Managers across various clients

 

Compleat sells primarily to direct customers and increasingly through a network of partners & associates. In the main, this role will be providing support to end-user customer staff. These users rely upon Compleat support consultants to answer questions & solve problems that they cannot solve in-house themselves.

We need people with exceptional levels of application knowledge & technical skill & the ability to work under pressure whilst managing high workloads in a constantly changing environment.

Some of our clients are the leaders in their field & we strive to be the leaders in ours.

The ideal candidate will have a background working in an application support team providing business-to-business application software solutions. Confidence in discussing accounting, purchasing, & procurement concepts with users is of critical importance. Exposure to MS SQL Server & its interoperability with web applications is also desirable to aid case investigation & resolution.

The ideal candidate will have a minimum of 5 years experience in delivering or supporting accounting software or web-based procurement products on behalf of a software manufacturer at a software vendor or at a major UK accounting software reseller or system integrator. A basic technical background in MS SQL Server & confidence working on deployed cloud & on-premise web applications is required although you will be supported by a team of technical consultants/DBAs to assist with integrations & more complex database tasks.

We operate a friendly, matrix management structure to allow staff to work with key colleagues across the business to ensure customer success. Knowledge transfer & sharing internally & externally with our customers will be a key part of our success going forward.

Knowledge Skills Required:

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  • Basic accounting knowledge covering key purchasing processes/conventions (including purchase ledger/accounts payable) & double-entry concepts, ERP/financial accounting software application implementation/support experience.

  • Experience in dealing with high volumes of concurrent caseload & working under delivery & time pressure.

  • Excellent telephone manner & confident approach to problem-solving along with excellent time management & communication skills.

  • A sound appreciation of project management principles to aid working closely with our project management team will be beneficial to assure quality customer deliverables.

Desirable Experience:

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  • Previous experience in delivering or supporting accounting software on behalf of a software author or at a major UK accounting software reseller would be beneficial.

  • Accounts Payable experience.

  • Experience preferably includes implementing &/or supporting one or some of these applications:

    Microsoft Dynamics GP/NAV, Infor SunSystems 4,5,6, Pegasus Opera II, 3, SAGE 50, 200,1000, Unit4 CODA Dream, SAP Business One, PS Financials, SAP R/3, Oracle EBS, Xero, QuickBooks, Sage Intaact & AccountsIQ.
  • Appreciation of & confidence working with the following technologies is highly desirable:

    MS SQL Server, Internet Information Services (IIS), Web Applications, reporting/BI offerings (e.g. SSRS, Crystal Reports, Business Objects, etc), Remote Support tools & PowerBI.
  • Finance Systems administrator experience desirable.

Package:

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Up to £24,000 per annum

Additional benefits include contributory pension + 25 days’ holiday per annum.

Ready To Apply?

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